ConvergeRE offers management consulting primarily to firms focusing on customer-centric approaches, emphasizing continuous improvement and service quality. Our aim is to connect deep human and business insights with the possibilities of technology to define and deliver new realities.
Our consulting services can make lives easier, healthier, safer, more productive and rewarding. In order to unlock growth, organizations need a new partner—one that is part business consultancy, part creative agency and part technology powerhouse to enable them to design, build, communicate and run outstanding experiences with quality.
We help organizations moving from inefficient and inadequate services to memorable experiences and service quality. Our transformation disrupts the market by displacing unfulfilled customer needs and poor customer satisfaction. We are creating a completely new market segment by having a coherent value network, enabling the right technology and developing an innovative business model.
ConvergeRE started in 2014. The company was originated as an initiative to develop quality management systems (QMS) to small and medium size companies. We developed these formalized systems to document processes, procedures and responsibilities while achieving quality policies and objectives. These efforts also helped to coordinate and direct the organization’s activities to meet customer and regulatory requirements.
Later on, we decided to redefine the practice and offer lean six-sigma services to improve the effectiveness and the efficiency to small companies on a continuous basis.
Nowadays, the practice has evolved and turned into what is known as an innovative way for companies to improve their customer retention and satisfaction, while increasing the cross-selling and up-selling.
Today, we are the only choice for those organizations that are ready to walk the path of continuous improvement and discover new ways of exceeding their customer expectations. We aim to develop a better and more efficient way to achieve greater customer loyalty, more referrals and higher profit margins. At ConvergeRE, we are reimagining business through quality and experience, but also through adaptiveness and innovation for everyone. Our mind-blowing solutions empower our customers to grow.
But enough about us—let’s talk about you. Whether you want to attract the right customers or you need to increase your credibility; you need a powerful and effective way to get a higher customer lifetime value and a bigger brand equity in the eyes of your consumers.
Lean, interdisciplinary teams work in close collaboration with customers to achieve sustainable proven value for their organizations and their clients. Our customer-centric, data-driven approach focuses on creating a seamless experience across all digital, physical and communication points of interaction. This unified customer experience that combines service quality results in a much more consistent, impactful and valuable relationship with customers.
Meeting customer needs while remaining economically competitive is a very special challenge. Automated processes can make an impact, but services are still labor-intensive. There can be no substitute for high-quality personal interaction between service employees and customers. A business with a high level of service quality is likely capable of meeting customer needs while also remaining economically competitive in their respective industry. Our service quality consulting solution helps you measure customer satisfaction, understand and improve operational processes, identify problems quickly and systematically, while establishing valid and reliable service performance measures.
With increased competition, it is critical for your company to provide superior customer experience (CX) to stand out from the crowd. Our customer experience (CX) consulting develops and designs experiences that make people's lives better by reimagining value propositions, products, services and operating models. We determine the interactions, tools and technology needed to accelerate your future-state of CX in your website and daily operations, while enabling customer-centric business process and culture. We communicate experiences to reach all audiences across customers and employees with bold creative ideas, content and marketing across every channel and touchpoint.
Nowadays, companies are leveraging their media presence to cultivate customer trust. They are making sure consumers have a great experience from the first point of contact. And they are trying to build a long-term relationship with their customers to get solid word of mouth recommendations.
More organizations are touching base to their existing customers with value-added propositions. They are using emails and social media to engage with consumers and get more feedback. These real-time interactions create an atmosphere where consumers are willing to share their needs with companies. In turn, companies can provide improved products and services.
An existing and also satisfied customer is more likely to buy than a new prospect. So it’s a good idea to design a customer experience that can create a life-cycle of feedback and product offerings as it will increase conversion rates. However, the main objective should be to build long-lasting relationships.
A customer-centric approach can have built-in checkpoints helping companies take a more service quality approach to marketing. Companies optimize their processes, collect data, create business analytics and understand the market dynamics. It lowers costs, while increasing sales and customer satisfaction.
It is proven that service quality builds a foundation of loyalty and improves customer retention. People are looking for high-quality products and services at an optimal price. Customers are willing to pay more for value-added products and services if they feel the companies are providing extra value through advantages but also interactions. And companies that provide the extra value are rewarded with long-term loyalty.
Improving service quality can increase revenues through retaining a higher percentage of existing customers and increasing the usage rates of existing customers. In the end, it is not how good you think the service is, it is what your customer thinks that counts. To grow and prosper top-quality service isn’t a choice anymore, it’s a imperative need.
We operate within a cooperative framework, predicated on versatility, that puts data and research at the core of our approach. The flexible conceptualization and implementation of ideas to make our work more efficient allows us to make adjustments informed by ongoing analysis.
Our fully in-house team is comprised of accomplished leaders, change agents, strategists, Lean Six Sigma professionals, engineers, marketers and account managers. We rely on one another to share best practices, inform decisions around service development and lend perspectives for a more complete vision.
As technologies and trends shift, we improve and build upon our methodology - constantly adjusting procedures from research and ideation, to implementation and ongoing assessment. From above and beyond, this approach helps us to understand the depth of our clients’ goals and explore new ways to meet them by solving problems with creativity.
"There is no secret to our outstanding success. Well, at least not for us there isn't. For us the customer is first…period. Thank you for helping us create a relentless customer-centric culture while defining aspirations and setting a winning path around customer service."
"My approach to cultural evolution was designed with one aim in mind – to help our organization become the best service provider in Latin America. Thank you for shifting our mentality and plans towards service quality and continuous improvement to exceed customer needs."
"We provide an exceptional customer experience that builds a foundation of loyalty and improves customer retention. Thank you for helping us keep ahead of the competition. Now we know the true value behind customer service through the right customer interactions."
Whether you have a question about services, pricing or anything else, our team is ready to answer all your questions.
+1 (866) 297 - 4255